Delivery & Return Information
General
All delivery times are subject to placing your order before 2pm CET Monday to Thursday. Orders placed after 2pm CET on Friday, Saturday or Sunday will be dispatched on the following Monday. Orders placed on a public holiday, will be dispatched the next work day.
When ordering your ICO tea, we offer various convenient shipping methods to ensure your tea arrives safely and promptly. If you choose Mondial Relay as your shipping option, you will need to select a collection point based on your address. This allows you to pick up your order at a location that is most convenient for you, ensuring a smooth and hassle-free delivery experience.
Within Europe
5 .00 €
/ shipment- Shipping methods:
- Belgium: Bpost, Mondial Relai
Within Europe (except Belgium): Mondial Relai
- Free shipping in Europe: over 29 €
Return
- If an item has arrived broken, please contact us to request a replacement and dispose of the broken item. Please provide a photo of the broken item so that we can look into how the damage might have been caused.